Frequently Asked Questions on Becoming a Service Provider
What licenses do I need?
A business license and licenses as required for each service:
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Homemaker, Personal Care, Sitter and In-Home Respite require a PSSA License. -
Adult Day Care requires a Nursing Home, Assisted Living or Adult Day Care license. -
Institutional Respite requires licensure as a Nursing Facility.
For more information call the West TN Licensure Office 901-543-7442.
What are the Financial Requirements?
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Line of Credit, Tax Return & 3 Months Operating Expenses. -
Proof of Liability Insurance (minimum $1,000,000).
What Policies & Procedures are Required?
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All staff with client contact must be screened with documentation of background checks (sex offender registry, parole & probation check, elder abuse check) and compliance with health history requirements. Acceptable documentation of above is required in all personnel records. -
Written Confidentiality Policy. -
Title VI Plan. -
Policy & Procedure Manual. -
Employee Training Manual. -
Provider agency must provide on-site supervisory visits every 30 days with written documentation. -
Must comply with Americans with Disabilities Act (ADA). -
Job Descriptions, Quality Assurance Plan and backup system for Continuity of Services.
To become a CHOICES provider call the Managed Care Organizations (MCOs) directly to request an application: United Healthcare – 901-248-1555 or 901-248-1552 and Blue Cross Blue Shield – 1-800-924-7141. For additional provider opportunities you may contact Elaine Graf, Program Development Grants Specialist at 901-222-4100 or egraf@agingcommission.org.
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